![]() I use to be (depending on the situation I’m still weary) very skeptical when it came to paying my bills over the phone/online. ![]() ![]() If you’re thinking of getting a new phone or need to add some extras you can do all that from here! It’s reliable and has never failed me□□. You can check your account information & you can shop too. I can pay with the reboots card I purchased from Walmart or wherever I can pay with my own credit card. This app really makes my life easier! I’m able to pay my bill from the app it’s easy not all complicated like I’ve seen others. It is very frustrating and disappointing that I can’t get this done through the app, which is fairly straightforward and user friendly, otherwise. ![]() When I tried calling the customer service line, it advised me to hang up and referred me to the website or app, which I had already established did not offer the option I needed. I certainly understand the desire to protect the health of their employees by not having them enclosed in a crowded call center, or what have you, but there is no link on either the app or the website that allows you to perform this task. Previously I have used the chat option to have a representative help me out this time around, however, I was notified that the chat option is unavailable and the normal hours of operation were marked as “closed” for all 7 days of the week, presumably due to the current COVID-19 health concerns. I have had a WiFi hotpot plan with Boost for a couple of months now and have had difficulty early renewing my monthly plan any time I use the data before the next payment date.
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